Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Product Development and Management
Conceptualize innovative products leading to overall revenue generation of investment income.
To leverage the branch net-work and digital solutions to effectively gain investment market share
Determines and implements process improvements to effectively mitigate risk and increase client satisfaction
Functions as a key liaison between the third party product providers, distribution team and clients
To coordinate with regional team for new product approval, update on various business metrics
Helps prepare effective product update to all stake holders
Creating Product awareness among branches through campaign & providing product training to the branches and relationship managers
Timely Implementation of relevant processes
Focus on product penetration across the customer base & leverage on the Global Indian strategy to increase investment income
Ensure compliance to regulatory guide lines (Internal and External) on a need basis
Process streamlining and process improvements
Keep track of new and upcoming regulations for various countries
Timely roll out of cross-sell campaigns
Timely resolution of branch & customer queries
Branch Support through channel
Measurement criteria
• Revenue achievement
• Timely roll out of cross-sell campaigns
• Timely resolution of branch & customer queries
• Branch Support through channel
Core Competencies
• Communication skills
• Interpersonal Relationship Skills
Requisite Skills
• Leadership Skills
• Analytical skills
• Good product knowledge
• Aggressive in follow-up with Team in the Bank