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Senior Product Manager - AI Solutions

Zingtree
Full-time
Remote
India
Product Management
Zingtree is the next gen, intelligent process automation platform that reimagines customer experience operations for top Customer Support leaders. With over 500 customers, including global enterprises like Optum, Corpay, Sony, SharkNinja and Allianz, Zingtree transforms self-service, uncovers and implements automation opportunities, and makes every customer service agent an expert.

We are looking for a dynamic and experienced Senior Product Manager to drive the growth and innovation of our AI-powered process automation solutions. In this role, you will be responsible for expanding and enhancing our product portfolio, developing new AI-driven solutions that maximize customer value, and optimizing our existing offerings. Your work will directly contribute to delivering exceptional user experiences and measurable ROI for our customers. You’ll play a key role in identifying opportunities by deeply understanding our customers, prospects, and partners. This means analyzing market trends, assessing competitive dynamics, and leveraging AI advancements to shape Zingtree’s product strategy.

Success in this role requires strong interpersonal skills, a deep understanding of AI technologies, and experience in customer support, call centers, or process automation. You should be comfortable navigating a fast-paced, data-driven environment where strategic decision-making is backed by market insights and analytics.

If you’re passionate about AI, process automation, and building cutting-edge products that transform the way businesses operate, we’d love to hear from you!

What You'll Do

    • Innovate and Build: Play a key role in designing and developing new products and features that go beyond customer expectations, ensuring they deliver real value and a seamless user experience.
    • Collaborate with Engineering: Work closely with the Engineering team to bring innovative products to market, optimize existing features, and ensure smooth integration of enhancements.
    • Understand Our Customers: Deeply analyze Zingtree’s customer base, their needs, pain points, and behaviors to drive product decisions and strategic growth.
    • Develop Strategic Business Plans: Identify and evaluate new opportunities, crafting data-driven business plans that align with market needs and company objectives.
    • Engage Cross-Functionally: Work effectively with diverse teams—including sales, marketing, engineering, and customer success—to align goals and drive initiatives forward.
    • Gather and Apply Stakeholder Feedback: Actively listen to customers, partners, and internal teams to refine products and ensure we’re meeting market demands.
    • Stay Ahead of AI Trends: Keep up with the latest advancements in AI technology, identifying opportunities to incorporate cutting-edge innovations into our products.
    • Monitor Market and Competition: Continuously assess the competitive landscape, industry trends, and key market shifts to inform strategic decisions.
    • Make Data-Driven Decisions: Leverage data, analytics, and research to validate assumptions, optimize performance, and guide critical business strategies.

Who You Are

    • Experience & Expertise: 5+ years in roles such as Product Manager or Technical Product Manager, with a strong track record of driving product success.
    • AI Enablement & Innovation: Proven experience in leveraging AI capabilities, coordinating data flows, optimizing business processes, managing workflows, and integrating systems to enhance product functionality.
    • Technical Execution & Collaboration: Demonstrated ability to work closely with engineering teams to execute product roadmaps, ensuring seamless development and delivery.
    • B2B Product Success: A history of developing, launching, and scaling successful B2B products, particularly in SaaS and enterprise environments.
    • AI & Machine Learning Knowledge: Strong understanding of AI technologies, including Large Language Models (LLMs), AI Agents, and modern machine learning techniques.
    • System Integrations: Hands-on experience integrating with CRMs, CCaaS platforms, and other enterprise systems to create seamless user experiences.
    • Customer Engagement & Communication: Ability to effectively present and demo products to customers in both pre-sales and post-sales settings.
    • Market & User Research: Experience owning user research, conducting competitive market analysis, and translating insights into strategic product decisions.
    • Detail-Oriented Execution: Strong focus on documentation, release management, and milestone tracking for both internal teams and external stakeholders.
    • Cross-Functional Leadership: Exceptional communication skills with the ability to align and collaborate across engineering, sales, marketing, and customer success teams.
    • Business & Analytical Acumen: Strategic thinker with strong business instincts, data-driven decision-making skills, and technical fluency.
    • Industry Expertise: Deep experience in SaaS, Customer Support, and Call Center/Contact Center technologies is required; experience in Process Automation is a plus.
    • Start-Up Mindset: Prior experience in a fast-paced startup environment is a plus—thriving in a dynamic, high-growth setting where hustle, agility, and execution are key.

What We Offer

    • Competitive Compensation - We offer fair compensation packages 
    • Comprehensive health insurance for employees and dependents
    • Provident Fund contributions in compliance with EPF guidelines
    • Generous Paid Parental Leave - Paid time off for parents to spend time with their new child
    • Unlimited PTO - Take the time you need to recharge and bring your best self to work 
    • Flexible Remote Work - Work from anywhere
    • Home Office Stipend - Receive up to $500 to create a great work environment at home, and $100 a month for Internet, phone, etc.
    • Co-Working Reimbursement - Expense up to $200 a month on co-working space

Our Values

    • Lead with action: We are doers. We move fast with purpose, fearlessly blaze new trails, and fail fast and learn quickly, to achieve positive outcomes for our customers and the business. 
    • People really matter: We win as a team. We care about all humans—our customers and our employees—achieving professional greatness and making a meaningful impact on the world.
    • Ownership leads to results: When we say we’ll deliver, we deliver. We act responsibly with integrity, high standards, and hold ourselves accountable to the results of our actions.
    • Expertise creates value: We are learners. We continuously build and share knowledge, invest in growing ourselves, and put expertise into action to fully realize our potential and goals.
    • Transparency builds trust: We respectfully tell it as it is. We are direct, honest, and open with the information that matters, and communicate in a caring way that builds stronger trusted relationships with each other.

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